How it works

Start your request by providing the following information about your device:

• Device type: Select the type (smartphone, tablet, laptop, etc.)
• Brand and model: Choose the brand and specific model
• Condition: Answer a few questions about the condition of your device

Based on this information, you will immediately receive an estimated trade-in value. This is a preliminary, non-binding estimate.

If you agree with the estimated value, you can register your request by providing the following information:

• IMEI or serial number: The unique identification number of your device
• Personal information: Your name, address, and email address
• Bank account number (IBAN): For payment of the purchase price

After registration, you will receive an email confirmation with your quote.

After registration, you will receive two important documents by email:

• Valuation document: Print and sign this document and include it in your package
• Free shipping label: Print this label and attach it clearly to the front of your envelope or package

Ensure proper packaging of your device:

• Use sturdy packaging (such as a cardboard box or bubble envelope)
• Protect the device with sufficient padding material (bubble wrap, paper, etc.)
• Ensure the device cannot move inside the packaging
• Remove SIM card and memory card
• Include the signed valuation document

Take your package to a post office or postal point, or place it in a mailbox if the dimensions allow.

• Use the free shipping label you received by email
• You don't pay any shipping costs
• Keep your proof of delivery until the request is fully processed

When your device arrives at our warehouse, you will receive an email confirmation. We will then begin the evaluation of your device.

From this moment, you can use the Track & Trace functionality to monitor the status of your device throughout the entire processing workflow.

Our technicians perform a thorough inspection to verify whether your device matches the information you provided in your request.

Scenario 1: Valuation matches

If the actual condition of your device matches the online estimate, you will receive an email confirmation that we will pay the estimated amount.

Scenario 2: Valuation differs

If the actual value is lower than the estimated value (for example, due to undeclared damage or defects), you will receive an email with:

• The adjusted (lower) purchase price
• An explanation of the reason for the adjustment

You then have 5 calendar days to decide whether to:

• Accept the adjusted price (payment follows), or
• Decline and have your device returned (for a flat fee of €15)

Once the validation of your device is complete and the purchase price is confirmed, you will receive a transfer document via email. This document officially confirms the transfer of ownership of your device to Brainscape.

After approval of the purchase price, you will receive payment within 5 working days to the bank account number you provided during registration.

If applicable, you will also automatically receive testing and/or wiping certificates confirming that your device has been professionally tested and/or that all data has been securely erased.